Shipping policy

Shipping Policy

Last Updated: September 28, 2026

Thank you for supporting our small business! Every order is carefully prepared and packaged with love. Please read the following Shipping Policy before placing your order.

PROCESSING TIMES

All orders are handmade, packed, and prepared with care.

Please allow 3–7 business days for your order to be processed and shipped.

Made-to-order items may require additional processing time depending on order volume.

Processing time does not include shipping time.

During holidays, sales, new collection launches, or periods of unusually high order volume, processing times may be slightly longer. If there is a significant delay with your order, we will do our best to communicate that with you.

SHIPPING

Orders are shipped using the shipping method selected at checkout.

Once your order has been shipped, you will receive tracking information when tracking is available.

Please make sure your shipping address is correct before completing your purchase.

Please note:

Processing time + shipping time = total time until your order arrives.

Selecting a faster shipping method does not necessarily mean your order will be processed faster. Expedited shipping applies to the shipping portion of the order unless otherwise stated.

SHIPPING DELAYS

Once your package has been handed over to the shipping carrier, delivery times are outside of our control.

Packages may experience delays due to:

  • Weather
  • Holidays
  • Carrier volume
  • Incorrect or incomplete addresses
  • Transportation delays
  • Carrier disruptions
  • Other circumstances outside of our control

A carrier delay does not automatically qualify an order for a refund.

If your tracking information has not updated for an extended period of time, please contact us and we will do our best to help.

LOST OR STOLEN PACKAGES

Once tracking shows that an order has been delivered to the address provided at checkout, we are not responsible for packages that are lost, misplaced, or stolen after delivery.

If your package is marked as delivered but you cannot locate it, please check with household members, neighbors, your mailbox, and the shipping carrier.

You may also contact your local post office or carrier directly using your tracking number.

INCORRECT SHIPPING ADDRESS

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error in your shipping address, please contact us as soon as possible.

If your order has not yet shipped, we will do our best to correct the address, but changes cannot be guaranteed.

Once an order has shipped, we cannot change the shipping address.

If an order is returned to us because of an incorrect or incomplete address provided by the customer, the customer may be responsible for the cost of reshipping the order.

DAMAGED PACKAGES

We carefully package every order before it leaves our shop.

If your package arrives damaged, please contact us as soon as possible and provide:

  • Your order number
  • Photos of the outside packaging
  • Photos of the damaged product
  • A brief description of the damage

Please keep all original packaging until the situation has been reviewed.

We will work with you to determine an appropriate resolution for items that were damaged before or during shipment.

MISSING OR INCORRECT ITEMS

If an item is missing from your order or you receive an item that you did not order, please contact us as soon as possible.

Please provide your order number and photos of the items you received.

If we made an error while fulfilling your order, we will work with you to correct the issue.

WEATHER & TEMPERATURE

Because our putty is a handmade product, temperature and weather conditions can affect its texture during shipping.

Putty may become softer, firmer, or more stringy depending on the temperature and humidity it experiences while in transit.

This does not necessarily indicate that the product is defective.

Once received, allow your putty to return to room temperature before determining whether there is an issue with its texture.

Please follow any care instructions provided with your order.

SHIPPING LIABILITY

We are responsible for preparing your order accurately and packaging it carefully before shipment.

Once your package has been accepted by the shipping carrier, the carrier is responsible for transporting and delivering the package.

We will provide tracking information when available and will do our best to assist with shipping issues.

INTERNATIONAL ORDERS

If international shipping is offered, customers are responsible for any applicable customs fees, duties, taxes, or other charges imposed by their destination country.

We are not responsible for delays caused by customs.

Customers are responsible for making sure their order can legally be imported into their country.

CONTACT

If you have questions about your order or shipping, please contact us with your order number so we can assist you as quickly as possible.

Thank you so much for supporting our small business! Every order means so much to us, and we truly appreciate you choosing to shop handmade. ♡